How to Choose the Best Free Live Chat Software for Your Website
Live chat is a powerful tool that allows you to communicate with your website visitors in real time and provide them with instant support. Live chat can help you increase customer satisfaction, loyalty, and sales. But how do you choose the best free live chat software for your website
In this article, we will compare some of the most popular and reliable free live chat software options available on the market and help you decide which one suits your needs best.
What to Look for in a Free Live Chat Software
Before you start looking for a free live chat software, you need to consider some important factors that will affect your choice. Here are some of the most common ones:
Features: What features do you need from your live chat software Do you want to integrate it with other tools, such as CRM, email marketing, or social media Do you want to use chatbots, canned responses, or video calls Do you want to customize the look and feel of your chat widget Do you want to track and analyze your chat performance and customer feedback
Scalability: How many operators, chat widgets, and chats can you have with your free live chat software Will it be enough for your current and future needs How easy is it to upgrade to a paid plan if you need more resources or features
Security: How secure is your live chat software How does it protect your data and your customers' privacy Does it comply with GDPR and other regulations
Support: How reliable and responsive is the support team of your live chat software provider Do they offer 24/7 assistance, documentation, tutorials, or community forums
The Best Free Live Chat Software Options in 2023
Based on these criteria, we have selected some of the best free live chat software options that you can try on your website in 2023. Here they are:
Tidio is a free live chat software that offers a lot of features and integrations for a small business. With Tidio, you can:
Chat with your website visitors in real time or via popular messaging apps like Facebook Messenger, WhatsApp, or email.
Use chatbots to automate your customer service, generate leads, or increase sales.
Create a knowledge base to help your customers find answers on their own.
Customize your chat widget with different colors, languages, and greetings.
Analyze your chat performance and customer satisfaction with reports and surveys.
Tidio's free plan includes 3 operators, 3 chatbots, unlimited chats, and 100 contacts. You can upgrade to a paid plan starting from $18 per month if you need more operators, contacts, or advanced features.
tawk.to is a free live chat software that claims to be \"100% free forever\". With tawk.to, you can:
Monitor and chat with your website visitors in real time.
Respond to support tickets and organize contacts in a CRM.
Create a help center to empower customers to help themselves.
Add video and voice calls to your chats for a more personal touch.
Collaborate with your team members and assign conversations.
tawk.to's free plan includes unlimited operators, chat widgets, chats, contacts, and tickets. You can also hire professionally trained agents to answer your chats for $1 per hour.
Userlike is an all-in-one software for live chat and messaging support that enables you to chat with your customers right from your website or via popular messaging apps like Facebook Messenger, WhatsApp, SMS and more. With Userlike, you can:
Connect with your customers on their preferred channel and switch between channels seamlessly.
Use chatbots to qualify leads, book appointments, or collect feedback.
Integrate with other tools like Salesforce, Mailchimp, or Slack.